Last updated: June 2026
We want everyone who contacts Debt Help Direct to have a good experience. If something has gone wrong, we want to hear about it and put it right. This page explains how to complain and what happens next.
Important: Debt Help Direct is a trading style of The Peoples Advisory Ltd, which is not authorised by the FCA. We can handle complaints about our own service; complaints about debt advice or a debt solution should be raised with the regulated debt partner who dealt with you.
You can contact us in whichever way is easiest for you:
To help us look into things quickly, please include your name, the best way to contact you, and a clear description of what went wrong and what you would like us to do.
If your complaint is about the advice you were given, the suitability of a debt solution, or the conduct of the firm that advised you, please raise it directly with that regulated debt partner. They operate their own regulated complaints procedure. If you are not sure who that firm is, contact us and we will help you identify them.
Because we are not a regulated firm, complaints about our service do not fall within the remit of the Financial Ombudsman Service. However, if your complaint concerns the regulated debt partner you were connected with and you are not happy with their final response, you may be able to refer it to the Financial Ombudsman Service. If your complaint concerns a debt solution provider we referred you to, that provider operates its own regulated complaints procedure and will tell you about your right to refer to the Ombudsman in their final response.
Free, impartial debt advice is always available from MoneyHelper, StepChange, Citizens Advice and National Debtline.
Email info@debthelpdirect.co.uk or write to Complaints, The Peoples Advisory Ltd, 210 Oldham Road, Ashton-Under-Lyne, England, OL7 9AW. We treat every complaint seriously and in confidence.
