Last updated: June 2026
We want everyone who contacts Debt Help Direct to have a good experience. If something has gone wrong, we want to hear about it and put it right. This page explains how to complain and what happens next.
Important: Debt Help Direct is a trading style of Care About Money Limited, an Appointed Representative of Promethean Finance Limited, which is authorised and regulated by the Financial Conduct Authority. If something has gone wrong, we want to hear about it and put it right.
You can contact us in whichever way is easiest for you:
To help us look into things quickly, please include your name, the best way to contact you, and a clear description of what went wrong and what you would like us to do.
If your complaint is about the advice you were given, the suitability of a debt solution, or the conduct of the firm that advised you, please raise it directly with that trusted debt solution provider. They operate their own regulated complaints procedure. If you are not sure who that firm is, contact us and we will help you identify them.
Because we are not a regulated firm, complaints about our service do not fall within the remit of the Financial Ombudsman Service. However, if your complaint concerns the trusted debt solution provider you were connected with and you are not happy with their final response, you may be able to refer it to the Financial Ombudsman Service. If your complaint concerns a debt solution provider we referred you to, that provider operates its own regulated complaints procedure and will tell you about your right to refer to the Ombudsman in their final response.
Free, impartial debt advice is always available from MoneyHelper, StepChange, Citizens Advice and National Debtline.
Email info@debthelpdirect.co.uk or write to Complaints, Care About Money Limited, The Maple Court, M60 Business Park, Wynne Avenue, Clifton, Manchester, M27 8FF. We treat every complaint seriously and in confidence.
